Help & Support
Royal Mail PPI Changes
Royal Mail will be changing their PPI Impressions on 2nd April 2013
The changes will be;
1st Class => 24 Hour
2nd Class => 48 Hour
Royal Mail advise that any customer who use their 'Packet Post' service (averaged packet weight) will be moved over to the new PPI Impressions on or after the 2nd April 2013.
Customers who use Royal Mail's 'Standard Service' service (no average packet weight) will not be affected by the new logos.
Royal Mail re-iterated to us there will be a GRACE PERIOD for all users who will be required to move to the 24/48 hour logos.
Changes will be made on 2nd April 2013, but not made mandatory until the grace period ends.
ChannelGrabber is working closely with our contact at Royal Mail to ensure that a smooth transition is made for all of our mutual customers between the logo changes.
Royal Mail advise that "IF ANY CUSTOMER IS IN ANY DOUBT, PLEASE CONTACT YOUR ACCOUNT MANAGER AT ROYAL MAIL"
There is also a forum thread here:
ChannelGrabber Easter Support Times
Office Closed for Easter – Ticket Support Available
All ChannelGrabber office Support, Development and Sales will be closed for Easter, although emergency tickets will be regularly checked by senior management.
Thursday 28th March: Open 9AM – 8PM (Late opening)
Friday 29th March: Closed
Saturday 30th March: Closed
Sunday 31st March: Closed
Monday 1st April: Closed
Tuesday 2nd April: Open 7AM - 6PM (Early opening)
To create an emergency ticket, please log-in to http://support.channelgrabber.com.Your log-in details are different to your ChannelGrabber account and would have been emailed to you when you first emailed firstname.lastname@example.org. If you have not emailed us before, you will need to register.
Only tickets that are created this way can be assigned as an emergency and they are the only ones that will be picked up before Tuesday 2nd April