Frequently Asked Questions
Find answers to the questions we get asked the most
13 articles

Written by Clare Cormican, Dave Freel and Michael Leung



Stock Management
Common questions surrounding stock management
Written by Clare Cormican. Updated over a week ago
Oversells - What causes them?
Learn about the common mistakes that allow products to over-sell, and how to fix them
Written by Dave Freel. Updated over a week ago
Courier Integrations
Common questions surrounding connecting with couriers
Written by Clare Cormican. Updated over a week ago
Webstore Integrations
A list of all webstores we currently support and common questions surrounding connecting with them
Written by Clare Cormican. Updated over a week ago
Subscriptions & Billing
Learn more about your package, billing cycle and invoices and cancelling a ChannelGrabber Classic subscription
Written by Clare Cormican. Updated over a week ago
GDPR Compliance

Written by Dave Freel. Updated over a week ago
Setting Up & Personalising Your Account (Settings)
Common questions about initial account setup
Written by Clare Cormican. Updated over a week ago
How to change my password?
Learn how to change your password at any point
Written by Michael Leung. Updated over a week ago
I received a tariff code error when trying to create Royal Mail labels
Learn about what this error means and how to resolve it
Written by Clare Cormican. Updated over a week ago
What happens if I have a ChannelGrabber Classic account and connect my marketplaces to the newer CG system?
Things to consider if you're thinking of migrating from our Classic system to the new version (or vice versa)
Written by Clare Cormican. Updated over a week ago
eBay Active Content Updates (2017)
Help and information about eBay's listing policy changes in June '17
Written by Clare Cormican. Updated over a week ago
eBay HTTPS Security Protocol (2017)
Help and information about eBay's security policy changes in October '17
Written by Clare Cormican. Updated over a week ago
eBay Barcode Rules (2017)
Help and information about eBay's barcode policy changes in Sept '17
Written by Clare Cormican. Updated over a week ago