Frequently Asked Questions

Find answers to the questions we get asked the most

Dave Freel avatar Clare Cormican avatar Michael Leung avatar
13 articles in this collection
Written by Dave Freel, Clare Cormican, and Michael Leung

Stock Management

Common questions surrounding stock management
Clare Cormican avatar
Written by Clare Cormican
Updated over a week ago

Oversells - What causes them?

Learn about the common mistakes that allow products to over-sell, and how to fix them
Dave Freel avatar
Written by Dave Freel
Updated over a week ago

Courier Integrations

Common questions surrounding connecting with couriers
Clare Cormican avatar
Written by Clare Cormican
Updated over a week ago

Webstore Integrations

A list of all webstores we currently support and common questions surrounding connecting with them
Clare Cormican avatar
Written by Clare Cormican
Updated over a week ago

Subscriptions & Billing

Learn more about your package, billing cycle and invoices and cancelling a ChannelGrabber Classic subscription
Clare Cormican avatar
Written by Clare Cormican
Updated over a week ago

GDPR Compliance

Dave Freel avatar
Written by Dave Freel
Updated over a week ago

Setting Up & Personalising Your Account (Settings)

Common questions about initial account setup
Clare Cormican avatar
Written by Clare Cormican
Updated over a week ago

How to change my password?

Learn how to change your password at any point
Michael Leung avatar
Written by Michael Leung
Updated over a week ago

I received a tariff code error when trying to create Royal Mail labels

Learn about what this error means and how to resolve it
Clare Cormican avatar
Written by Clare Cormican
Updated over a week ago

What happens if I have a ChannelGrabber Classic account and connect my marketplaces to the newer CG system?

Things to consider if you're thinking of migrating from our Classic system to the new version (or vice versa)
Clare Cormican avatar
Written by Clare Cormican
Updated over a week ago

eBay Active Content Updates (2017)

Help and information about eBay's listing policy changes in June '17
Clare Cormican avatar
Written by Clare Cormican
Updated over a week ago

eBay HTTPS Security Protocol (2017)

Help and information about eBay's security policy changes in October '17
Clare Cormican avatar
Written by Clare Cormican
Updated over a week ago

eBay Barcode Rules (2017)

Help and information about eBay's barcode policy changes in Sept '17
Clare Cormican avatar
Written by Clare Cormican
Updated over a week ago