MyHermes Integration

Outlines the process you need to follow to integrate ChannelGrabber Classic with your MyHermes courier services

Clare Cormican avatar
Written by Clare Cormican
Updated over a week ago

If you need an integration setting up between your ChannelGrabber account and MyHermes, you will first need to let the Sales Team know by calling +44 (0)161 711 0248 so they can discuss any additional charges (depending on the type of package you have with us).  


Once this has been agreed, we will simply need your MyHermes username and password that you use to login to your account.  You can provide these to our Support Team using the Intercom chat button or by emailing

Once we have received your MyHermes details and integrated your courier account with ChannelGrabber, we will let you know and you can start printing your MyHermes labels from within ChannelGrabber immediately.


Please note: 

You will need a credit account with MyHermes (meaning you pay for the labels after they have been generated) as pay-as-you-go account types are not compatible with ChannelGrabber. 


Map Shipping 

Once your MyHermes integration is set up, you can use the Map Shipping section in ChannelGrabber to let the system know which shipping methods relate to your MyHermes service, to make printing your MyHermes labels more efficient later.


  1.  Please navigate to Settings > Shipping > Map Shipping and click on + New Shipping Mapping:


2.  A new mapping profile line will be created, and in the Shipping Methods section, you will be able to see all shipping methods that are currently available to map (a shipping method will only display here if there is an order in ChannelGrabber with that method on it, therefore you may find new shipping methods appear from time to time, whenever an order comes in with a shipping method that hasn’t been received before):


3.  a) Select the first shipping method that you want to map by clicking on it (if you want to map more than one shipping method to the same shipping same and courier service, hold down the CTRL key on your keyboard and you will be able to select multiple methods at once):


b) Enter a Shipping Name for the methods you have selected.  This will be the display name for these shipping methods on your main Orders page:


c)  Select MyHermes as the Courier from the drop-down menu:


d)  Lastly, select the MyHermes service that you want to map to your Shipping Name from the drop-down menu (there is only one):


4.  If you wish, you can add more detail for your own reference, such as Delivery Time and other details and a "Lost After" time, and this can also be used to populate an estimated delivery date and lost after date on the orders within ChannelGrabber (and also the invoice design or customer notifications module if required):


5. Repeat these steps to create as many different shipping mapping profiles as required, then when you are done, click the Save button on the lower left of the page:


Printing MyHermes Labels

1.  Navigate to your Orders page in ChannelGrabber:


2.  Select your chosen orders (you can use the advanced filters to select orders with a certain shipping method now that you have mapped them if you wish), then click on the Bulk Actions drop-down menu, and select Print Courier Labels, then click theGo button:


Review Orders


3.  Once you click Go, you will be re-directed to a new page where you can review your orders and select which courier and service to use to ship each order. 

You will see the Buyer, Shipping Country, Post Code and Order ID in the first column, the shipping method that the customer has chosen for the order in the second column, then you can select the courier and service in the third and fourth columns and the item(s) are shown in the fifth column.  If you have already mapped the relevant services in your Shipping settings, then these will be pre-populated for you already, but you can always change these if necessary:


4.  When you have checked/selected all the couriers and services for your orders, click the Continue button at the top right hand side of the page:


Booking Stage


5.  Once you have moved into the booking stage, each separate courier will have its own page where you can choose the relevant information that courier requires, before printing the label and booking in the order.  If you have more than one courier, select MyHermes from the list on the left hand side:


6.  For each order you will be able to choose how many parcels make up the order.  If you choose more than 1, you’ll need to detail the weight of each separate parcel that makes up the order:


7.  If you have entered the weight of the item in the product in ChannelGrabber, then these fields will automatically be populated.  The weight is always in kilograms.  If you have entered your weight in grams, this will automatically be converted into kilograms for courier usage.  If you have never entered these details in ChannelGrabber, you can enter them in the courier page and they will be saved to your product for future use, so you won’t have to enter them again next time an order is placed for the same item.


8.  You can add a signature and/or enter delivery instructions if required:


9. Once all the details have been entered for an order, click the Create Label button at the end of the row. This will generate a PDF label and book the order in for collection:


10.  The PDF label is ready once you see the PDF logo where the Create Label button was.  Click the PDF logo to launch the PDF in a new tab/window, then you can print the label when ready:


Alternatively, complete all the order details, then instead of clicking the Create Label button at the end of each order row, you can click the Create All Labels button at the top right of the page, to process all orders for all couriers at once.  When ready, a button for Print All Labels will become available at the top right of the page, so you can use these to bulk print your labels all together, or you can click the PDF logo for each order to print them individually:



Reprinting Labels 

If you need to re-print a label at any time, simply repeat the previous steps in the Printing, Review and Booking sections and if you have already created a label, the same label will be re-generated again for you to re-print. 


Printing Your MyHermes Labels on Your Invoices

Please Note:  You will need to make sure that your labels are at least 6x4" in size in order to fit the entire courier label onto them.   

We recommend the following integrated label paper and have a pre-set invoice design template in ChannelGrabber to match it:


To add your courier label to an invoice design in ChannelGrabber, please use one of the following tags:



Landscape orientation (6x4") courier label (this will work with the Forms Plus FPS-15 style invoice linked above)


Portrait orientation (4x6") courier label


1. Go to Settings > Company > PDF Invoice Designer.

2. Add the new tag {{courier_label}} (portrait orientation) or {{courier_label_90_anti_clockwise}} (landscape orientation) to the relevant place on your A4 page - the tag will need to be positioned in the top left corner of where your label will be positioned.

3. Save the invoice.

4. You are now free to print your invoices as normal. 


Please note: you'll need to generate your labels as normal using the steps above BEFORE generating an invoice. Once you have generated a label it is saved in ChannelGrabber and will be shown on any subsequent invoices for that order. 


For further guidance on invoice designs and templates, please see separate guide: Designing & Printing Invoices


We hope this guide in helpful.  For any further help or information regarding our courier integrations, you can contact our Support Team using the Intercom chat button or by emailing

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