Setting Up The Integration
If you need an integration setting up between your ChannelGrabber account and either DPD or DPD Local (formerly known as Interlink), you will first need to let the Sales Team know by calling +44 (0)161 711 0248 or emailing firstname.lastname@example.org so they can discuss any additional charges (depending on the type of package you have with us).
Once this has been agreed, you can download a copy of the DPD & DPD Local New Client Request Form, (open the file in Google Docs, then click "File > Download as > Microsoft Excel (.xlsx)" and you will have your own spreadsheet which you then edit as needed). You then need to complete and return the form via email to email@example.com with the subject as "DPD Integration" or "DPD Local Integration".
We always process integrations as fast as possible from our side, but due to the amount of time that Geopost can take to process our requests, please be aware that
DPD or DPD Local integrations can take several weeks to complete.
The rest of the process is as follows:
1. We send your form to Geopost (DPD) and they return your test account details, which can take up to 2 weeks. They may send them directly to you, in which case, please reply to your support ticket email with the details from your courier.
2. Once we have received the test details, we enable the module in ChannelGrabber and you can print off a test label for each of the services you want to use with DPD/DPD Local.
The most common reason for labels to be rejected by DPD is due to poor print quality or misaligned labels. When printing the labels, please ensure "Dithering" is set to off in your printer settings. Dithering can be found within the print dialogue options and is usually defaulted to "Halftone" but needs to be set to "None". Labels should also be printed landscape instead of the default portrait. If you are printing your labels on A4 integrated label paper then you must ensure that all parts of the label are printed within the sticky label section, so please check your paper alignment in your printer if any part of the label is printing outside of the label boundary.
Printing Your Courier Labels
a) Navigate to your Orders page in ChannelGrabber:
b) Select your chosen orders (you can use the advanced filters to select orders with a certain shipping method if you wish – see guide on Processing Orders for more detail about this), then click on the Bulk Actions drop-down menu, and select “Print DPD Labels”, then click the Go button:
c) Once you click Go, you will be re-directed to a new page where you can review your orders and select / enter information like whether the shipment needs to be Insured, the Weight (in kg) the Shipment Type and Method along with any delivery notes:
If you have entered the weight of the item in the product in ChannelGrabber, then the Weight fields will automatically be populated (provided you have SKUs on your products). The weight is always in kilograms so if you have entered your weights in grams at the product level, these will automatically be converted into KG for courier usage. If you have never entered these details in ChannelGrabber, you can enter them in the courier page and they will be saved to your product for future use, so you won’t have to enter them again next time an order is placed for the same item:
d) Once all the details have been entered for an order, click the Process button at the top right hand side of the page:
Once the labels have been generated, you can choose to print your courier labels via your normal courier label printer, or as part of an invoice in ChannelGrabber using integrated label paper. You will need to make sure that your labels are at least 6x4" in size in order to fit the entire courier label onto it. We recommend the following integrated label paper and have a pre-set invoice design template in ChannelGrabber to match it:
To add your courier label to an invoice design in ChannelGrabber, please use one of the following tags:
Landscape orientation (6x4") courier label (this will work with the Forms Plus FPS-15 style invoice linked above)
Portrait orientation (4x6") courier label
For further guidance on invoice designs and templates, please see separate guide: Designing & Printing Invoices
3. You send the printed test labels to Geopost, including a cover letter with your DPD/DPD Local account details and the fact that this is for an integration with ChannelGrabber, at the following address:
FAO: Automation Technical Support (IT Dept)
DPD Group Ltd
You will also need to generate a manifest for the same orders as you have printed test labels for. This can be done by going to Settings > Shipping > DPD / DPD Local, selecting which Trading Account will be used for label printing, then selecting the test orders by ticking the tick boxes next to them, and then clicking the "Create Manifest" button.
This automatically sends the manifest to Geopost, so you should not need to do anything else, however it would be advisable to make a note of the filename once it is generated (this will be displayed near the top of the page once the manifest has been created), so that if DPD/DPD Local ask you for the manifest, you can provide the filename for the one that has already been done.
4. Geopost then check the labels and manifest and if they are correct, they approve them and send you your live account details - again Geopost can take several weeks to process the test labels. If they fail the labels, they should send you/us a detailed summary of their report, so that we can identify any problems with the labels that would have caused them to be rejected. If you receive this report, please reply to your support ticket email with it so that we can help you further.
5. Once your labels and manifest are approved, Geopost/you send your live account details to us, and we complete the integration from our side.
Map Shipping and Default Courier Services
Once your courier integration is set up, you can use the Map Shipping section in ChannelGrabber to let the system know which shipping methods relate to which courier and service, to make printing your courier labels more efficient later.
Generating a Manifest
As noted above for the testing phase, you will need to generate a manifest for each batch of DPD/DPD Local labels that you create in ChannelGrabber, to finalise the booking of the labels onto DPD’s system.
We hope this guide in helpful. For any further help or information regarding our courier integrations, you can contact our Support Team using the Intercom chat button or by emailing firstname.lastname@example.org