When you are listing to Amazon via ChannelGrabber, we strongly recommend to follow the detailed steps in our Listing a Product to Amazon via ASIN and Listing a New Product to Amazon (no existing ASIN) guides to minimise the chance of receiving listing errors back from Amazon. If you do receive an error, this guide should help to identify the most common issues and solutions.
ChannelGrabber will display a red error symbol in the listing status on the main Products page and within the Listings tab of a product if we receive an error message from Amazon when you submit or revise a listing.
To check and correct the error, click onto the product title from the main Products page, navigate to the Listings tab from the left hand column, then on the Amazon listing profile line, click the Edit button on the far right to enter the listing profile and view the error message, which will be displayed in a grey banner at the top of the page.
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Error Message
The SKU data provided conflicts with the Amazon catalog. The item_id value(s) provided correspond to the ASIN "XXXXXX", but some information contradicts with the Amazon catalog. The following are the attribute value(s) that are conflicting: standard_product_id (Merchant: 'XXXXXX' / Amazon: 'YYYYYY').
Cause of Error
The product already exists on Amazon or your inventory with the same SKU but the barcode conflicts with what you are trying to submit now with what it is on Amazon
Solution
You need to change your barcodes to match or if the product exists on your inventory as a result from an incorrect submission then purge/delete the incomplete Amazon listing before resubmitting
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Error Message
XML Parsing Error at Line 8, Column 236: cvc-maxLength-valid: Value 'XXXXXXXXXXX)' with length = 'XXXXXXX' is not facet-valid with respect to maxLength '40' for type 'SKUType'.
Cause of Error
You have entered a SKU that is over 40 characters. This can also happen if you have sent the same SKU to Amazon on more than one listing then you will have created a pseudo SKU, this will add a (1) to the end of your SKU in Amazon's backend.
Solution
Shorten the SKU so it's 40 characters or less, if you find you have a pseudo SKU you will have to shorten the affected SKU by a further 3 characters.
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Error Message
You cannot change the 'item_classification' for SKU 'XXXXXXXXX' by submitting a feed with a new value. To change this attribute, do the following: 1) Submit a feed to delete the existing SKU. 2) Submit a feed to recreate the SKU with the updated 'item_classification'.
Cause of Error
The SKU has been created on your Amazon inventory incorrectly but is now in a state where it cannot be revised with the new details you have inserted.
Solution
You should click the "Delete from Amazon" button at the top of the listing page and wait up to 24 hours for Amazon to fully delete the SKU. Then you can resubmit the listing with your revisions and it should go through successfully.
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Error Message
There is a restriction in effect at the item level (because of Item-Level gatings on an offer)
Cause of Error
You're listing to a product which already exists on Amazon but that product has restrictions on what conditions can be used (You cannot list a used item to a product which can only have new items on)
Solution
You must list from the allowed conditions for that product.
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Error Message
You are not authorized to list products in this category. To sell products in this category you need to obtain approval by following the instructions given here: http://sellercentral.amazon.co.uk/gp/help/200333160
Cause of Error
Some categories are restricted on Amazon and you need to apply on Amazon before you can start selling in these categories.
Solution
Follow the link provided (http://sellercentral.amazon.co.uk/gp/help/200333160) for more information on how to get access to restricted categories or contact Amazon for more information.
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Error Message
XML Parsing Error at Line 8, Column 331538: cvc-complex-type.2.4.b: The content of element 'ProductData' is not complete. One of '{ClothingAccessories, Clothing, Miscellaneous, CameraPhoto, Home, Sports, SportsMemorabilia, ProfessionalHealthCare, ThreeDPrinting}' is expected.
Cause of Error
A category or product sub-type has not been specified
Solution
Please ensure that category one and two are both populated before resubmitting. If you are listing to the Clothing category, then ensure that 'Product sub-type' is specified in place of category two.
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Error Message
The data you provided for an attribute does not match the list of valid values. Please select a valid value from the Data Definitions and resubmit.
Cause of Error
You have entered a value for an item specific that doesn't match the list of values that Amazon accepts
Solution
http://www.amazon.co.uk/gp/help/customer/display.html?nodeId=200728300 - download the template for the category here and check which values are valid for the item specifics
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Error Message
SKU xxxxxxxxxx, Missing Attributes standard_product_id. SKU xxxxxxxxxx does not match any ASIN. Creation of a new ASIN requires the following missing attributes: standard_product_id.
Cause of Error
No product identifier (e.g. ASIN, barcode, Manufacturer/MPN) specified
Solution
Fill in ASIN OR barcode OR Manufacturer/MPN as applicable
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We hope this guide is useful, but if you can't find your error listed here or you need further assistance, please feel free to contact the Support Team.